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Privacy Policy

1. Introduction

Surrey Hills Storage (“we”, “us”, “our”) is committed to protecting your privacy. This Policy explains how we collect, use, disclose and safeguard your personal information in accordance with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

  • Information you provide directly: When you enquire, book storage, request a quote, log into our portal, or use valet and detailing services, we collect your name, contact details (such as email address, phone number, postal address), vehicle details, booking history, and any other necessary information.

  • Automatically collected information: We use cookies and related technologies to track usage and preferences for better user experience and site improvement 

3. How We Use Your Information

We process your personal data to:

  • Provide storage, valet, detailing and associated services;

  • Manage payments, bookings and Direct Debit mandates;

  • Communicate with you regarding your enquiries, bookings, service updates and account;

  • Improve our website and services through analytics;

  • Comply with legal obligations, such as to prevent fraud or respond to lawful requests.

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Contract performance: Managing your storage-booking and service fulfilment;

  • Legitimate interests: Enhancing service delivery, customer support, and marketing (where consent is not required);

  • Legal compliance: For prevention of fraud, audit and regulatory duties.

5. Cookies

We employ cookies to:

  • Enable essential website functionality;

  • Gather anonymous analytical data to enhance the site;

  • Remember your preferences.
    You may disable cookies via your browser settings; however, some site features may then be impaired 

6. Data Sharing and Disclosure

We may share your data with:

  • Third-party service providers, such as payment processors or IT providers;

  • Authorities if required by law or to protect legal rights;

  • Potential buyers in the event of a business transfer.
    We never sell your personal information.

7. International Transfers

All personal data is stored and processed within the UK or European Economic Area (EEA), unless you are explicitly informed otherwise. Any transfer to non-EEA regions is protected by standard contractual clauses.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil contractual obligations or legal requirements (e.g. financial record-keeping). Thereafter, your data will be securely destroyed.

9. Your Rights

You have the right to:

  • Access your personal data;

  • Rectify inaccuracies;

  • Request erasure (in certain circumstances);

  • Object to or restrict processing;

  • Withdraw consent when processing is based on it;

  • Obtain your data in a portable format.
    To exercise these rights, contact us at enquiry@surreyhillsstorage.co.uk. We will respond within one month.

10. Protecting Your Data

We adopt appropriate technical and organisational measures to safeguard your information. Please note that no system can offer complete security and we cannot guarantee full protection during transmission.

11. Changes to this Privacy Policy

We may update this Policy periodically. The “Last updated” date will reflect any substantive revisions. Continued use of our website and services signifies acceptance of the updated terms.

12. Contact Us

For queries, concerns about data processing, or exercising your rights, please write to:

Surrey Hills Storage Ltd
Email: enquiry@surreyhillsstorage.co.uk
Phone: 01483 355 005

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